Colonial House Inn, Chelsea NYC 318 West 22nd Street · New York, NY 10011 T: 212-243-9669 · 800-689-3779

We often receive email and calls asking about our hotel. To make it easier and to give you immediate answers and save you some time, we compiled a list of the most frequently asked questions and their answers. We hope this will be helpful. If you have a question and you can’t find your answer here, please don’t hesitate to email or call us. We’ll be very happy to assist you.

1. Is breakfast included in the room rate?

YES, breakfast is included in the price. Our breakfast is open from 7:00am – 10:00am. We also have complimentary coffee and tea available in the lobby throughout the day.

2. Do you have any non-smoking rooms?

YES. ALL our rooms are non-smoking as well as the common areas. If you would like to smoke feel free to do so outside or on the roof-top deck (seasonal, weather permitting).

3. What are the rooms like?

Most of our rooms are small but very clean and well-appointed. Our Economy and Standard rooms have one double bed or one queen bed and our Superior rooms have a queen-sized bed. One of our Standard rooms has two twin beds and three of our Superior rooms also have an additional single bed (a day sofa that opens up for a third person). A few of our Superior rooms also have a fireplace. Please look at our Amenities page to see what is included in the rooms.

4. How big is your hotel?

Our hotel is situated in a quaint and historical brownstone on a quiet tree-lined street and only has 22 rooms and suites. It was built in the 1850’s and doesn’t have an elevator. The most you’ll have to walk to your room is 3 flights up from the lobby. Our property has a very comfortable and homey atmosphere and many of our repeat customers feel like they’re staying with friends or family.

5. Is the front desk open 24 hours a day or is it closed at night?

YES. Our front desk is open 24 hours a day and there is always someone there to help you. Our hotel is secure and our front desk person buzzes in our guests 24 hours a day.

6. Do all the rooms have a private bath?

All our Superior rooms and Suites have a private bath. The Economy and Standard rooms have a sink in the room with hot and cold water and they share a full bathroom that is always right outside the room in the hallway. Each floor has a full hallway bathroom and some floors even have a full hallway bathroom and a separate additional toilet. Two to three rooms share a hallway bathroom. We often receive comments from guests that the bathroom was always available and always very clean whenever they used it.

7. Do you have a restaurant?

NO. There are dozens of restaurants right around the corner from our hotel ranging from fast food to gourmet fine dining and everything in between.

8. How early can we check in?

Check-in time is 3:00pm. However, if you arrive earlier and the room is available and cleaned, we will be glad to let you in earlier. If your room is not ready early, you are welcome to leave your luggage with the front desk and go and enjoy the city. Check-out time is 12:00pm and of course you’re welcome to leave your luggage with the front desk until your departure time.

9. Do you accept personal checks?

NO. We only accept Visa, Mastercard, cash in U.S. Dollars and travelers’ checks.

10. Do you have Internet connection in the hotel?

YES. If you bring your own laptop you can use the wireless Internet in your room, in the lobby and on the roof-top patio. If you don’t have your own computer you can use our computer and printer in the lower level foyer. Both connections are at a small fee.

11. Do you clean the rooms every day?

YES. Our housekeeping staff cleans each room every day, 7 days a week.

12. How often are the hallway bathrooms cleaned?

The hallway bathrooms are cleaned several times throughout the day.

13. Is the hotel centrally located?

YES. Our hotel is located in the heart of the well-known Chelsea neighborhood. It is in walking distance to many tourist attractions as well as the Javits Convention Center and Greenwich Village. Please look at our Location page to see how close we are to everything.

14. Do you offer special deals or discounts?

YES. Throughout the year we have several discounted packages that are offered. The best offers are always during the months of January, February, and March. Please check our Specials & Packages page for updated information.